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The Maintenance desk
Maintenance, from first call to done.
Every request becomes a work order with a priority, a vendor and a date. Emergencies jump to the top, owners approve the big repairs, and nothing waits in someone's inbox.
Maintenance deskSampleGood morning, Pat
2 jobs need you. Everything else is moving.
Needs you
Done for you
Step by step
Handle a repair request in four steps.
From the tenant's call to "done", every step is one click, and the record files itself.
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1
New work order
Where12 Elm Street · Unit 1What's wrongNo heat in the apartmentEmergencyHighNormalLog the request
Building, unit, what's wrong and how urgent. Emergencies go straight to the top.
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2
Assign a vendor
Example Heating & CoolingHeating · insurance OKInsurance on fileVisit today 2 PMAssign a vendor
Pick from your own vendor list. Brilliant warns you if their insurance has run out.
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3
Owner OK
Repair$1,850over the $500 limitOwner saidYesOwner OK if needed
Over the owner's repair limit? The job waits, clearly marked, until the owner says yes.
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4
Done
Mark doneDone by Pat · 4:12 PM
Filed to 12 Elm St · Unit 1
Done, on the record
Mark it done. It is stamped with a name and time and filed to the building and unit.
Your desk
What the Maintenance desk sees first.
No digging through emails and sticky notes. Your desk opens on what needs you, what's coming and what's already handled.
Needs you
Only the jobs that need a person right now.
- Emergencies, like no heat or a leak
- New requests to assign
- Jobs waiting for the owner's OK
Coming up
The week ahead, so nothing sneaks up on you.
- Vendor visits this week
- Inspections that are due
- Recurring services: landscaping, pest control, snow
Done for you
Brilliant keeps the records straight.
- Every job filed to its building and unit
- Who did what, and when
- Leasing's move-out checklist ticked for you
What it does
Everything a maintenance team runs on.
Built from how a real maintenance team works, day and night.
Work orders
From request to done: new, assigned, scheduled, waiting for owner, done. Emergency, high or normal.
No-heat clock
Every no-heat job is timed and stays at the top of every list until the heat is back.
Owner OK limit
Set your repair limit once. Bigger jobs wait for the owner's yes, clearly marked.
Vendor list
Trade, rating, notes and insurance date for every vendor. A warning before you assign one without insurance.
Inspections
Smoke and CO, boilers, elevators and more, on a schedule per building, ready to book.
Recurring services
Landscaping, pest control and snow removal, with every visit logged.
Move-out walkthroughs
Book the walkthrough for a move-out here, and Leasing's move-out checklist ticks itself.
Bill to owner or tenant
Each job says who pays, so billing gets it right the first time.
Tenant requests online
Tenants send a request with photos, and it lands on your desk.
Live working todayComing being built now
Your local rules, built in Coming
- Heating minimums and heating seasons for your area
- Emergency repair deadlines, with a clock on every job
- The inspections and certificates your city requires
- Notice periods before entering an apartment
Rules are different in every state and city. Brilliant helps you follow yours. Check legal questions with your attorney.
Works with the other desks
No more dropped hand-offs. Brilliant passes the work along.
When one desk finishes its part, the next desk sees what's waiting for it.
A move-out walkthrough is booked here, and Leasing's checklist ticks "Walkthrough booked" by itself.
Certificates due in Compliance show up in Maintenance's Inspections, ready to book.
An emergency like no heat also shows at the top of Home, for the whole office.
One login, every department
Every department has a desk.
Property management, like never before.
See Brilliant with your own kind of buildings in a short walk-through.